Tempco Heating and Air Conditioning is a NATE certified company and we are committed to providing on-going training to keep our field technicians current with all HVAC equipment they service. We believe a strong training program makes it easier to not only hire good technicians, but also provides an environment of growth and retention of good employees and high quality service for our customers.
An active in-house communication program and the subsequent discussion and training sessions, based on real-life field situations, allow our service and installation teams to expand their knowledge base and offer first-class service. We understand that each technician has different levels of experience and years on the job and sharing experiences helps everyone learn and expand their capabilities.
Retaining quality technicians is a high priority for Tempco. Employees who are happy and satisfied with their job easily translate those attributes into serving our large customer base. A satisfied employee and a happy, satisfied customer go hand in hand.
Experience and technical skills at Tempco are taught, learned and experienced. We will not guess at situations or try to sell our customers something they do not need. Our technicians will use their training and experience to provide the proper diagnosis and best solution for each customer. That may be a comprehensive tune-up to get equipment functioning at peak performance or, other times, an honest assessment that leads to a recommendation of installing new HVAC equipment.
Whatever the case, your Tempco technician will provide excellent diagnoses and service, based on training and experience, with customer satisfaction as their top priority.